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Communication

Bulk SMS broadcast and announcements

• Choosing Recipients for a Broadcast

  The four ways to select who receives an SMS broadcast, from everyone to a precisely filtered segment.

• Reading Your Broadcast Delivery Report

  What each number in a broadcast's detail view actually means.

• Requesting and Using a Sender ID

  Why you can't register a Sender ID directly, and what the approval process looks like.

• Scheduling a Broadcast for Later

  Send Now vs. Schedule, and what happens to a scheduled broadcast's status along the way.

• Sending Your First SMS Broadcast

  How to compose a broadcast, use merge fields to personalize it, choose your recipients, and understand what happens when you hit send.

• Understanding SMS Credits and Costs

  How credits are calculated and deducted, and what happens if your primary SMS provider has an issue.

• Using Merge Fields in a Broadcast

  Personalize every message automatically with @@ merge fields, without writing a separate message per recipient.