Requesting and Using a Sender ID
Why you can't register a Sender ID directly, and what the approval process looks like.
Why this isn't self-service
Sender IDs (the name your church's texts appear from, like FAITHWC instead of a phone number) have to be registered with the SMS provider — Sermfy handles that relationship on your behalf so you don't need to deal with provider-side paperwork or technical setup yourself.
The request flow
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From Communication → Overview, click Request Sender ID
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Sermfy reviews your request
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Once approved, Sermfy registers it with the SMS provider
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It becomes available to select on any broadcast you send afterward
You'll see one of three statuses while this is in progress: Pending, Approved, or Rejected.
If you don't have one yet
The Overview page will show **"No Sender ID - Request Sender ID" **in place of your active sender ID card. You can still explore the rest of Communication while waiting on approval, but you won't be able to actually send a broadcast until at least one Sender ID is approved.
Related Articles
Sending Your First SMS Broadcast
How to compose a broadcast, use merge fields to personalize it, choose your recipients, and understand what happens when you hit send.
Using Merge Fields in a Broadcast
Personalize every message automatically with @@ merge fields, without writing a separate message per recipient.
Scheduling a Broadcast for Later
Send Now vs. Schedule, and what happens to a scheduled broadcast's status along the way.
Reading Your Broadcast Delivery Report
What each number in a broadcast's detail view actually means.