Managing Your Subscription and Billing
Where to see your plan status and change it, and how payment is processed.
Where to check your status
Your Subscription status card, under Settings, then Payment/Billing, shows your current plan and whether it's active, and lets you change plans directly.
Changing plans
Upgrading or downgrading is handled through an inline Paystack flow, you don't need to contact support for a routine plan change, confirm the new plan and complete payment directly within Sermfy.
If your church was granted special access outside the normal billing flow (a trial extension or a manually applied grant), that's tracked separately and shown alongside your regular subscription status, see Understanding Subscription Grants and Whitelisting.
Best practice
Review your plan against your actual usage every few months, especially after growing across branches or adding staff accounts, it's easy to outgrow a plan gradually without noticing until a limit is reached.
Related Articles
Understanding Sender ID Approval Status
Why sender IDs need approval, and what each status means while you wait.
Setting Membership Card Validity
Configure how long a generated membership card remains valid, or leave it open-ended.
Understanding Subscription Grants and Whitelisting
How access granted outside the normal billing flow is tracked and audited.
Updating Your Church's Address and Logo
Where your church-wide branding lives, and everywhere it's used across Sermfy.