Troubleshooting: Why a Member Isn't Showing in Auto-Assignment
The most common, checkable reasons an absentee ends up Flagged instead of assigned.
Checklist to work through
- Does the member actually belong to a group? No group membership at all means neither Group Leader nor Smart mode has anything to match against
- Is that group in your Primary or Secondary Category? A group that exists but sits outside both configured categories won't be checked
- Does the group have an approved leader? A group with only a pending, unapproved leader request has no one to assign to (see Approving a Group Leader Request)
- Is your Follow-up Team mode maxed out? If you're in Follow-up Team or Both (Smart) mode, every team member may already be at their Max Active Assignments limit
Flagging isn't a bug, it's the designed outcome when none of these conditions are met, the fix is almost always a data or configuration gap, not a system malfunction.
Best practice
When you notice a pattern of Flagged absentees from the same group or category, treat it as a prompt to check that group's leadership status, rather than manually reassigning each case individually without addressing the underlying gap.
Related Articles
Creating Custom Group Categories
Why categories matter for Follow-Up auto-assignment, and how to set them up before creating dozens of groups.
Group Check-In: Taking Attendance for a Group Meeting
Record attendance for a cell group or ministry meeting, separate from a full church service session.
Best Practices for Structuring Group Categories
Set up categories with Follow-Up auto-assignment in mind from the start.
Approving a Group Leader Request
What triggers a leader request, where to review it, and what approval actually grants.