Understanding Absentees and Priority Levels

How someone becomes an absentee

Sermfy watches your attendance records automatically. After each service is completed, the system checks how many services in a row a member has missed and compares that against your church's Absence Threshold (set in Follow-Up, then Settings). Once a member crosses that threshold, they're flagged as an absentee and appear on the Absentees page, no manual work required.

Priority is calculated, not chosen

You'll notice you can't manually set a member's priority. That's intentional, priority is calculated directly from consecutive missed services, so it stays consistent across your whole follow-up team:

What each status means

As a member moves through follow-up, their status will show as one of:

• Unassigned - flagged, but no one has been assigned yet
• Assigned - someone has been given the case
• In Progress - at least one follow-up activity has been logged
• Completed - the follow-up has been marked done
• Flagged - the system couldn't determine who to assign this to automatically
• Skipped - someone intentionally chose not to pursue this follow-up

If you're seeing a lot of members land in Flagged, that usually means either your group categories or your follow-up team's location data isn't filled in for that segment.