Reading Your Attendance Rate on the Dashboard
The exact formula behind your Attendance Rate, and why guests and first-timers are included.
The formula
Sermfy calculates Attendance Rate as:
total attendance ÷ (total active members + guests and first-timers) × 100
This means the rate accounts for everyone who reasonably could have attended, not just your registered membership count, a service with a lot of first-time guests won't unfairly tank the percentage.
Where guests and first-timers come from
This figure is the union of anyone checked in as a visitor during that session and anyone whose very first recorded visit matches that session's date, so a guest isn't double-counted if they happen to appear in both groups.
A low attendance rate with a high raw attendance number usually means your active member count has grown faster than actual attendance, worth checking Follow-Up for absentee trends when you see this pattern.
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