Reading Your Attendance Rate on the Dashboard
The exact formula behind your Attendance Rate, and why guests and first-timers are included.
The formula
Sermfy calculates Attendance Rate as:
total attendance ÷ (total active members + guests and first-timers) × 100
This means the rate accounts for everyone who reasonably could have attended, not just your registered membership count, a service with a lot of first-time guests won't unfairly tank the percentage.
Where guests and first-timers come from
This figure is the union of anyone checked in as a visitor during that session and anyone whose very first recorded visit matches that session's date, so a guest isn't double-counted if they happen to appear in both groups.
A low attendance rate with a high raw attendance number usually means your active member count has grown faster than actual attendance, worth checking Follow-Up for absentee trends when you see this pattern.
Related Articles
Customizing Your Dashboard Stat Cards
Choose which of the available stat cards show on your Dashboard, and understand why the choice is per-device.
Resuming an Abandoned Check-In Session
How Sermfy detects a check-in session that was started but never closed, and how to jump back into it.
Understanding the Recent Activity Feed
A running record of notable actions across your church account, right on the Dashboard.
Best Practices for Setting Up Your Dashboard
A practical approach to configuring stat cards and sections around your actual role.